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terms and conditions

Prices

The prices listed on the web are retail prices, with VAT included and a packaging fee of 0,50kn.

Delivery

Delivery of goods is done by GLS and UPS delivery service. The Buyer is entitled to refuse to take over the shipment where there is visible external damage when picking up the shipment. Goods are insured against delivery loss and if the Purchaser does not receive any notice or delivery from the Seller or the Delivery Service after 20 days of delivery of the order, he must notify the Seller that he may act to find or send the Shipment.

Payment

The announced prices are both in EUR and Croatian Kunas. However, all payments will be affected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian Kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. Because of this conversion there is a possibility of a slight difference from the original price stated in our web site.

Payments can be made in the following ways:

1. Credit card (Visa, Mastercard, Maestro) directly through our web shop. The credit card payment service provides HT PAY WAY and the security of your data is guaranteed.
2. When you choose this payment method, you will recieve an order confirmation at your e-mail address with all the informations you need to make a payment. You can than make payment by using internet banking or by the way you normally pay your bills - via bank, mail, Fina or similar.

When we receive payment, we will send you ordered items.

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Age limitations

Alcoholic beverages for people under the age of 18 are prohibited. Every buyer is obliged to submit a document proving his age on the supplier's request.

Refund

If you accidentally happen that the goods you paid for some reason we do not currently have in stock, we will refund the funds within 24 hours. If needed, we will contact you if you want the rest of the order to be sent. We will try to update the offer daily so that if there is anything else it is blocked for the order so the potential for failure is minimal.

Statement of security in cash/credit card payment.

T-Com Pay Way applies state-of- the-art data protection standards - Secure Socket Layer (SSL) protocol with 128-bit encryption and MD5 algorithm. The ISO 8583 protocol ensures that data exchange between the T-Com system and the credit card authorization centres is carried out on a private network, which is protected from the unauthorized access to a double layer of firewalls.

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Privacy statement

Korta Katarina d.o.o is committed to providing personal data protection by collecting only the essential, basic information about the buyers / customers that are necessary to fulfill our obligations; informing buyers of how they use the data they collect, regularly gives customers the choice of using their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns. All customer information is strictly kept and only accessible to employees. All employees of Korta Katarina d.o.o. and business partners are responsible for adhering to the privacy principles.

Consumer objections

All possible complaints should be sent in writing and we will respond to them as soon as possible. The address is: Korta Katarina d.o.o., Bana Josipa Jelačića 3, 20250 Orebić.

Unilateral termination contract (return of goods)

The right to unilateral termination of the contract (order reimbursement) without giving reasons have all the buyers of Korta Katarina web shop, within 14 days of receipt of the shipment.  In order for the buyer to exercise the right to unilaterally terminate this agreement, the seller must be notified by buyer about its decision to terminate contract unilaterally before the expiry of the deadline, by an unambigous statement sent by post, fax of e-mail, specifying its name and surname, phone number, fax or email address.

The request for unilateral termination of the contract is sent to e-mail visit@kortakatarina.com or by post to Korta Katarina d.o.o. Bana Josipa Jelačića 3, 20250 Orebić. Confirmation of the receipt of a notice of unilateral termination of the contract seller shall deliver to the buyer, without delay, by electronic mail. All users pay cost of returning items themselves.

Download the one-off termination agreement here.

After buyer requests a refund, he will be contacted by the seller's staff and given instructions for making the refund. In order for the refund to be considered, returned items must be undamaged and in the original packaging.

If items aren't in proper condition (undamaged and in the original packaging), seller won't be able to accept the refund request and buyer will have to pay a 50,00 kn fee for the goods to be returned to their home address.

If by reviewing product, seller finds that the goods are returned in the appropriate condition, he will return the full amount of money that buyer paid, to the current account or credit card, or in the same manner as the customer has made payment, within 14 days of receiving the decision of the unilateral terminating of the contract.

Refunds may only be made by the seller after the goods have been returned, it is considered that the buyer has fulfilled his obligation in time, before the above-mentioned deadline, he or she submits the goods to the seller or the person authorized by the seller to recieve goods. All items buyer can return to Korta Katarina d.o.o. Bana Josipa Jelačića 3, 20250 Orebić, after an approved refund request. The buyer is obligated to return the goods within 2 working days of the request.

Material Disadvantages

Material Defects are solved according to the regulations of the Mandatory Relationship Act
For any additional questions, feel free to contact us.

Cookies

Cookies are unacknowledged documents that are temporarily stored on the Visitor’s hard drive and allow the Website to recognize Visitor’s computer when he/she visits the Website the next time. The provider uses cookies only to collect information related to the use of the Website. The Website uses data from Google Analytics for advertising marketing. This means the Visitor can see Korta Katarina’s ads on the Google advertising network or on other websites which use this type of advertising. Cookies like Google Analytics cookies or some other cookies such as DoubleClick cookies are used to optimize the Visitor’s ad views on the pages he/she visits and track his/her visits to those pages. Based on the Visitor’s interests, data from Google advertising and third-party data (such as age, sex, interest) are used in combination with Google Analytics to better understand, analyze, and optimize your advertising and site performance.

Use of personal data

If the Visitor provides Korta Katarina with his/her email address to collect information, he/she will receive only the information for which he/she entered his/her address. If the Visitor allows Korta Katarina to provide him/her the information via e-mail, he/she will receive only the information he/she has requested.
The Visitor who leaves his/her phone number to Korta Katarina to notify him on reservations, requests or information gathering, Korta Katarina will inform him via that phone number. Korta Katarina guarantees that all personal information that the Visitor submits to Korta Katarina will be kept with the utmost care and will only be used for fulfilling the contract, fulfilling its legal obligations or for the purpose for which the Visitor has given the consent. Korta Katarina does not provide any personal information collected on the Website, including forms or lists of contracts from e-mail, to the third party, except for the purpose of fulfilling the contract. Visitor’s personal information can be used for other purposes than previously stated only if Korta Katarina informs the Visitor about it and gives him the possibility to reject it. 

Social Media Platforms

Where permissible according to applicable law we may use certain limited personal information about you, such as your email address, to hash it and to share it with social media platforms, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote our products and services. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be if your interest.

The social media platforms with which we may share your personal data are not controlled or supervised by Korta Katarina. Therefore, any questions regarding how your social media platform service provider processes your personal data should be directed to such provider.

The right to access personal information

At the Visitor's request, Korta Katarina will allow the Visitor access to all available information that may include financial information (e.g. credit card information), transaction data (e.g. data on dates when they have paid for Korta Katarina’s service, quantities and type of service) (e.g. e-mails, customer inquiries), contact information (e.g. name, address, phone number) and description of these details. The Visitor may correct this information by sending an e-mail to Korta Katarina’s address mentioned below, by calling the telephone number mentioned below or by writing to the address below.

The Communication privacy

Korta Katarina respects the Visitor's privacy. Every communication between the Korta Katarina and the Visitor is strictly confidential. Korta Katarina guarantees that all collected data will be treated with utmost confidentiality and according to the law and privacy policy regulations.

Personal information exchange is done through the https protocol.

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Terms & Conditions